FAQ
FAQ
Note: Register on Website to Gain 6 Months Extra Warranty Rights
1. Spare parts and accessories
a.Can I buy spare parts or accessories?
Yes, spare parts or accessories could be bought if you are in need.
b. Where and how can I buy spare parts or accessories?
We have distributors in UK/US/Germany/Finland/Norway/Switzerland, etc. Please contact us to get details, and we will recommend a nearest seller for you, also you could buy directly from us (shipping fee is not included).
2. Care and Battery Maintenance
a. Are Magicshine lights waterproof?
Magicshine lights are waterproof, while the specific waterproof rate is different.
Generally, the battery life is 500 charge cycles, and the capacity will loss after long time use.
The burning time will become shorter when use under lower temperature condition.
Also, please make sure to process full charge for each charging, this will be good for battery maintenance.
4. Maintenance/Warranty/shipping Cost
1. Spare parts and accessories
a.Can I buy spare parts or accessories?
Yes, spare parts or accessories could be bought if you are in need.
b. Where and how can I buy spare parts or accessories?
We have distributors in UK/US/Germany/Finland/Norway/Switzerland, etc. Please contact us to get details, and we will recommend a nearest seller for you, also you could buy directly from us (shipping fee is not included).
2. Care and Battery Maintenance
a. Are Magicshine lights waterproof?
Magicshine lights are waterproof, while the specific waterproof rate is different.
b. If the light is with mud or other dirtiness, can I use water to clean it?
Yes. Short time water flushing will not cause damage to it, and specific waterproof rate is different.
c. If I having been stored the battery for a long period, do I need to recharge it?
Please recharge it 1 time every 3 months while storing it to improve battery service life.
d.How many charges can I expect from the battery?
500 charge cycles.
3. Analysis of frequently asked product problems
Yes. Short time water flushing will not cause damage to it, and specific waterproof rate is different.
c. If I having been stored the battery for a long period, do I need to recharge it?
Please recharge it 1 time every 3 months while storing it to improve battery service life.
d.How many charges can I expect from the battery?
500 charge cycles.
- a. The light can not be turned on, is the light broken?
- b. Why the battery can not be charged?
- c. Why the turn on/off switch cannot work?
- d. Why battery burning time become shorter?
Generally, the battery life is 500 charge cycles, and the capacity will loss after long time use.
The burning time will become shorter when use under lower temperature condition.
Also, please make sure to process full charge for each charging, this will be good for battery maintenance.
- e. Can I buy components and repair/assemble myself?
4. Maintenance/Warranty/shipping Cost
- a. What cost should I bear if product is under warranty?
- b. What cost should I bear if product is overdue warranty?